Return Policy Page

If you want to continue returning online, please see the simple steps below:

  • Visit the 'Returns' tab in My Account or the 'My Orders' tab if using our app within the 28-day approval guarantee and select the items you wish to return
  • Choose Yodel store or Post Office click ‘Get Label’ and follow the steps on the screen to generate your code.
  • As normal fill in the reason to return code in the box on the advice note for each item you are returning and place the form and all items inside the parcel
  • Drop your parcel at your selected Yodel store or Post Office and show your code. The returns address label will be printed for you.

Please note: if possible, please return all items in the same parcel and make sure the advice note is filled out and placed back into the parcel with the items you are returning. 

Returns

Need to return an item? No problem, we have several options for you to choose from. Before you do, we would ask you to read our returns policy to make sure your item is returnable. To return online visit the 'Returns' tab in My Account or the My Orders tab if using our App within the 28-day approval guarantee period select the items you wish to return and follow the instructions.

Or if you have returns address labels at the bottom of your advice note, then you can stick these to the front of your parcel covering your original name and address label.

When packaging up your return, please make sure you include all parts in the parcel including your filled-out advice note, and for the environment where possible try using the packaging we sent you.

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